Hotline training

On 13-15 of November, 2013 IOM Minsk conducted training for the National Hotline 113 consultants. The event was organized within the framework of the project “Strengthening national capacity of the Republic of Belarus to combat human trafficking” under support of the Danish MFA.

In 2011, short number 113 was assigned by the government of Belarus for the provision of information services on safe travel and employment abroad, as well as identification and referral to services of victims of trafficking. The 113 service was divided between two previously operating hotlines providing these services – NGOs La Strada and Business Women Club. A Memorandum of Understanding was signed in order to build up common standards of operation and start close collaboration.

Three trainings are planned to be conducted annually to ensure correct application of SOPs for hotline 113 operations, for the purpose of professional development of hotline operators and coordination of the work of two organizations.

The current training was devoted to professional development in particular work on diction and articulation of the consultants. Oratory skills: speech structure and effective methods of providing information to the client calling to the hotline were among the main topics of the event.